Case study

NHS Foundation Trust – Intranet update

The Brief

Our NHS Trust client’s old intranet was cluttered with content and documents that were out of date with a design that did not meet their current design standards.

HRS provided expertise covering content generation and project management; supporting our client to update, develop and migrate 209 patient care pages from the original intranet to the new intranet within a tight time frame.

Our approach

Following an introductory call between the NHS Trust and the HRS Team to align on current status, understand ways of working, previous learnings and planned roll out, we were able to get started.

Excellent project management was key to bringing all parts of this project together and maintaining momentum, and HRS achieved this through implementing and adhering to a timeline to manage workflow, ensuring coordination of all stakeholders. Frequent check-ins with the client ensured everyone was kept up to speed and that there were no surprises.

Meanwhile, our team of writers ensured that all content was standardised and written in the appropriate style, liaising with the content owners where appropriate to ensure smooth progress. While the content was being developed, touch points with the web developers allowed us to pave the way for efficient uploading of the approved content to the new intranet site.

Throughout the process, our team sought feedback from the Trust to ensure an adaptable and efficient approach.

The results

Once the content was finalised and uploaded, the Trust’s intranet site was launched on time. Importantly to HRS, this was achieved with a minimum of fuss to the Trust.

Feedback on the process is important, but feedback on the finished product is essential too, and in this case it speaks for itself. Two months after the intranet went live:

Below are some examples of feedback received from users on seeing the new intranet site for the first time

How exciting! The page looks amazing
– thanks to everyone involved.

Wowsers! That’s amazingly helpful
– thanks so much Cat.

Yes, thank you so much HRS team
– looks great!

Wow that is amazing.
– Thank you, it looks great.

Our people

We are a highly skilled team of individuals from diverse marketing, communication, and healthcare backgrounds. This allows us to truly offer your business a full-service approach for all your nutrition and medical communications needs.

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